Frequently Asked Questions

Why I cann't set on the Option Windows?

Our software doesn't allow user to change the settings when recording. So, please stop recording first, then change your settings.

Why I can't set my schedule?

Please uncheck "Disabled schedule" and then set your schedule. Remember to check the button "ok" after your settings to active the schedule. The schedule won't work unless our software is running. If you run Crystal MP3 Recorder just after the begin-time and before the end-time, Crystal MP3 Recorder will do recording from the time you run to the end-time automically. If you run it after the end-time, the schedule will be invalid.

How to record in the small files?

Choose the compressed format instead of WAV, for example mp3, ogg, wma... Set the parameters low, but the lower the parameter, the lower the quality. Recording at the minimum rate of 32Kpbs will generate a small file but the sound quality will be low. The normal rate is 128Kbps. Your system may not be fast enough to simultaneously record the sound and encode it into the compressed format. If this is the case, you will have to first record in WAV format and then convert the WAV file to compressed format file. Remember that WAV files use much more disk space than the compressed format file's.

Most of the recordings have a noticeable crackly sound, how to fix it?

1) Please make sure that "Recording Volume" (Options->Recording Source) has been set an appropriate value. Please don't put your "Recording Volume" too high, for the higher the volume, the more the noise, the bad quality the file. You'd better do some test recording to adjust the "Recording Volume" to appropriate value.

2 ) If you are not recording from "Microphone" or "Line-in", please mute "Microphone" and "Line-in".
When I want to record a mp3/ogg file, an error message "Format not support." appear. Why?
"Format not support." means that recording quality and bitrate does not match. For example, recording quality is set to low quality(11025Hz Stereo), bitrate is set to high quality(320Kps) .

What is the update/upgrade policy for Crystal MP3 Recorder?

Please make sure you are using the correct register info. Our register info will be sent as 'Register Name: *** Register Code:*** '. Please try to copy our register info instead of typing it one by one letter, for it is difficult to identify letter 'l' from number '1' and identify letter 'o' from number '0'.