Frequently Asked Questions
Q. - I made a recording, why isn't there any sound when I play it back?
(Answer #1)
A. - Usually when that happens, it's because in Options, the Wrong INPUT SOURCE is selected or the Record volume is too low. Try raising the Record volume first.
If raising the Record volume doesn't help, in Options, please look at your INPUT SOURCES . The one that you need to record any sound, (usually for streaming audio from websites or media players), is usually the last or first one in the list. It will have varying names depending on which sound card you have. Some names are; Stereo Mix, Wave, What-U-Hear, Record Master, Loopback or their could be other possible names.
Please try different input sources. And with your source audio playing, click Auto Set, Go or adjust the record volume up manually.
If you still don't get any sound on playback or you can't get the record volume high enough, click Options, Click the Play Volume button (or double click your speaker icon near your clock to get to the same). That opens your Windows Play volume controls (Master Volume). Look for Wave, that is your Main sound level setting for your entire system for play and record volumes. Make sure it is Not Muted. Raise the Wave volume and try recording again.
If Wave is not shown in your Windows Play volume controls, click Options, Properties put a check-mark in Wave in the lower list, click OK. Then you'll see Wave on your Master Volume control Window.
If you still don't get sound on playback, in your Windows Play volume controls, click Options, Properties put a check-mark in All items in the Lower list, click OK. Then you'll see all available system play volume sources. Make sure the volumes are up and that the one you want to use, (which would be the one you have selected in the recorder), is Not Muted.
(Answer #2)
A. - In Options in the recorder, if you don't have the INPUT SOURCE selection shown that you'd like to use, such as Stereo Mix, Wave, etc. and only have 1, 2 or 3 selections like: Line-In, Mic, Rear Mic, that means you have Integrated Audio. A sound card is not installed in a slot on your PC.
That setup cannot record internally with this recorder, such as streaming Internet audio. The Integrated Sound setup will only let you record from plugged in devices, such as mics, turntables, etc. The only solution is to install a sound card into a slot, (on a Desktop PC).
When you do, you'll have the proper INPUT SOURCE option like Stereo Mix, Wave, What-U-Hear, Record Master, Loopback, etc., which will let you record streaming and other internal sounds.
Fortunately you can get a very good sound card these days for around $30.00.
But if it's a Laptop, that is hard to resolve. The best thing to do in that case is to contact the manufacturer to see what they can recommend.
If your laptop has a PCMCIA slot, it's posted on forums that it might be possible to use a PCMCIA sound card to resolve the problem but we haven't been able to test that ourselves yet.
FYI: We have been getting reports that external USB and Firewire sound cards do not work with our recorder.
Q. - I paid for the Upgrade. Why do I have a message that tells me I have a Trial version? Or why do I have a limit that causes recordings to stop at 3 minutes?
A. - The Trial version of the recorder needs to be Unlocked to a Full version. The recorder does Not automatically unlock itself.
Click the Buy now button on the recorder, which just opens the BUY - UNLOCK registration form. Enter your registration information that you received at the time of purchase into the Lower half of the form marked UNLOCK.
Click the "Submit Registration" button, then close the recorder.
Shut down your PC. Reboot, then make a test recording to make sure the 3 minute limitation is gone. You now have an unlocked Full version.
Q. - I paid for the Upgrade and Downloaded and ran the installer. Why did I receive a Trial version? Where is my Full version download?
A. - There is No Full version Download file.
The Trial version of the recorder needs to be Unlocked to a Full version. The recorder does Not automatically unlock itself.
Click the Buy now button on the recorder, which just opens the BUY - UNLOCK registration form. Enter your registration information that you received at the time of purchase into the Lower half of the form marked UNLOCK.
Click the "Submit Registration" button, then close the recorder.
Shut down your PC. Reboot, then make a test recording to make sure the 3 minute limitation is gone. You now have an unlocked Full version.
Q. - I'm having a display problem with the interface, it appears distorted and I can't see all of the controls. How can I fix that?
A. - It's a minor problem that is very easy to fix. It happens when large system fonts are selected.
You can still use large fonts with any resolution setting.
The display problems occur when using the following method;
Right click on the Desktop, select Properties. Click the Settings tab. Click the Advanced button.
Click the General tab. Look for Display, Font Size: If Large Fonts are selected here, this causes the display problem.
Select Small Fonts, (Normal Size). Click OK to correct the problem.
To use large fonts, please Right click on the Desktop, select Properties. Click the Appearance tab. Look at Scheme:, in that list you can select large or extra large fonts, click OK and that will work in all screen resolution settings.
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